• What payment options do you offer?

We accept secure payments via credit/debit card, PayPal, and bank transfer. All transactions are processed safely through our online shop checkout.

• What shipping options do you offer?

We offer both domestic and EU-wide shipping, with choices to suit your needs.
Greece: Box Now and ACS Courier (1-3 business days)

EU: DHL Economy Select (3-7 business days) and DHL Express Worldwide (1-3 business days)

Due to various regulations and restrictions, we do not ship to:
United Kingdom, Switzerland, Liechtenstein, Norway, Iceland, EU overseas territories, Other destinations outside the EU

If you’re unsure whether we can ship to your location, please contact us before placing an order.

• How much does shipping cost?

Shipping fees are calculated by weight and depend on your location. You can view the final shipping cost at checkout. VAT is always included.       

• Where do you ship from?

Athens, Greece

• How will you pack my plants?

Each plant is carefully wrapped to stay secure and protected during transit. We use sturdy boxes, padding, and insulation to make sure your Hoya arrive safe and sound.

• How do I know my plants will travel safely?

Plants are packed carefully, but shipping may be held off if the weather is in the extremes. Unfortunately once plants leave our hands, we are no longer responsible for them. If you have second thoughts about the weather feel free to contact us. 

• Can I pick up my order in person?

At the moment, we don’t offer in-person pick up and we don’t have a store-front. All orders are shipped to you using your preferred method — thank you for understanding!

• My plants arrived damaged, what do I do?

We pack plants with great care, but if something happens during transit, please contact us within 24 hours of delivery and include photos. We’ll do our best to find a solution and make things right.

• Can I return my order?

Because we sell live plants, returns are not possible once an order has been shipped and/or delivered.

• Will my plant look exactly like the photo?

For rooted plants, what you see is what you get — you’ll receive the exact plant you’ve chosen from the listing. Keep in mind that each plant is unique, so some natural changes may occur (like new leaves or slight variations) by the time it reaches you.

For cuttings, photos are indicative only. They show an example of what the mother-plant looks like, and details such as cutting size are always included in the product description.

• Do the plants come potted?

Rooted Hoyas are shipped potted, in pon. We never send them bare-rooted. Cuttings are unrooted and come just as they are.

• Should I repot my plant when I receive it?

In short — no. Most plants will not need repotting for quite a while after arrival, as they’re already in a suitable sized pot and substrate. For more guidance on when and how to repot, see the “Hoyas 101” section of our website. 

• Can you help me with plant care?

Absolutely! We’re happy to support you with general Hoya care questions. You’ll also find tips on our “Hoyas 101”, which covers light, watering, and more. For specific plant concerns, feel free to reach out — we love helping fellow Hoya growers.

• Can I request a specific plant not listed in the shop?

You’re welcome to reach out! If it’s in our collection or propagation queue, we may be able to offer it soon.